Legal Consultation
Centralize legal inquiries, automate internal support, and track requests with greater operational efficiency and legal oversight.
Legal demands handled via email, messages, or decentralized channels make it difficult to track requests, increase rework, and compromise the traceability of information.
With BlueService®, your company structures a complete legal consultation workflow, allowing you to organize service requests, record interactions, and track legal responses in a centralized and secure manner.
Complete control of corporate legal consultations
Gain visibility into every stage of internal legal service, including responses, interactions, and requester validations.
There are many benefits
Automate legal inquiries and increase the efficiency of internal support
Centralize legal requests in a single workflow
Organize questions, answers, and track-ups in a standardized environment.
Ensure greater traceability in legal interactions
Keep a complete history of performed queries and provided answers.
Track legal services in real time
Get complete visibility into the progress of internal requests.
Reduce rework and improve operational control
Automate activities and organize communication between the Legal department and requesters.
Understand how it works
How the legal consultation process works in practice
1. Response to the inquiry by the Legal Department
Use BlueService® Activity Management to organize legal assistance, responsible parties, and response deadlines.
2. Requester evaluation
Use BlueService® Forms to record evaluations, additional questions, and maintain a complete history of the consultation.
3. Drafting of additional response
Utilize as Notificações Automáticas da BlueService® via E-mail e WhatsApp para agilizar a comunicação entre Jurídico e solicitante diariamente no processo.
4. Evaluation of the additional response
Use the BlueService® Stage Control to track approvals, closures, and interactions carried out in legal assistance.
5. Query completed
Use BlueService® Statistics to track legal service indicators and internal request volume.
Process Completion
Use the BlueService® Hour Log to ensure traceability, auditing, and compliance.
Have full control of Corporate Legal Inquiries from start to finish
With BlueService®, the Legal department stops operating on the fly and gains a structured, automated, and traceable process.
Centralize requests and legal guidance
Track each step of internal service
Ensure traceability of legal interactions
Organize responses and approvals from Legal
Reduce inquiry response times
Automate tasks and eliminate operational rework
Blue AI
Use Blue AI as an integrated business AI solution with BlueService® to analyze legal requests, identify recurring questions, and streamline internal services.
Submit Question
Analyze the legal query submitted, identify the topic of the request, classify the level of urgency, and automatically route it to the most appropriate person in charge for assistance.
Targeting by assigner
Classification by legal subject
Urgency analysis of the request
Blue AI automatically analyzes the content of the legal inquiry, classifies the subject, identifies the level of urgency, and directs the request to the most appropriate person in charge for assistance.
Automate other processes in your Legal department
BlueService® has several pre-configured processes and functionalities that accelerate the implementation of your operation.
Drafting and signing of contract
Structured process for the creation, review, and formalization of contracts in a standardized manner. It allows for the collection of necessary information, automatically generates the document based on predefined templates, facilitates revisions among the involved parties, and manages the signature flow until the agreement is concluded.
Non-Disclosure Agreement (NDA)
Flow for the request, drafting, and formalization of Non-Disclosure Agreements (NDA). The process ensures the collection of information from the involved parties, automatic generation of the document, and forwarding for approval and signature, ensuring the protection of sensitive information shared between companies, partners, or collaborators.
New Power of Attorney
Process for creating and managing powers of attorney, allowing the registration of the involved parties, defining the powers granted, and the validity period of the document. The flow includes the automated generation of the power of attorney, legal review when necessary, and forwarding for signature, ensuring greater control and security over the authorizations granted.
Legal consultation
Structured channel for requesting guidance or clarification of doubts with the legal department. It allows you to register the request, attach supporting documents, and monitor the progress of the analysis, ensuring greater organization, traceability, and agility in handling the company’s legal requests.
Whistleblower Channel
Dedicated workflow for receiving and managing reports related to inappropriate conduct, irregularities, or violations of internal policies. Allows the submission of reports, including anonymously, ensuring confidentiality in the handling of information and forwarding for analysis and investigation by an ethics committee or responsible department.
Consultation on LGPD questions
Process aimed at the registration and handling of queries related to the General Data Protection Law (LGPD). It allows employees or departments within the company to consult the legal or compliance department about the use, storage, and handling of personal data, ensuring greater compliance with legislation and good privacy practices.
Questions about Corporate Legal Consultation
What is a corporate legal consultation?
It is the process used by employees and internal departments to request guidance and clarification from the Legal department.
How does internal legal service work?
The requester registers their question, the Legal department analyzes the case and responds according to the presented need.
How to automate legal consultations?
With BlueService®, it is possible to structure service workflows, automate notifications, and centralize the entire history of legal requests.
How to improve the control of legal requests?
Centralizing inquiries, organizing assignees, and tracking all interactions in a single environment.
How to use AI in corporate legal service?
AI can identify recurring questions, suggest automated responses, and assist in prioritizing legal service tasks.
How to reduce rework in internal legal support?
Automating communications, organizing interaction histories, and reusing answers for similar questions.
Discover more Solutions
BlueService® is a complete BPM platform that integrates all sectors of the company in one place, offering pre-configured processes for HR, Legal, Financial, Operations, Sales, Logistics, and much more, with automation, standardization, and total control of the process journey.